Terms & Conditions

By purchasing any Zena Professional Skin Products from our website or authorized sales channels, you (“the customer”) agree to the following Terms and Conditions: 

1. Product Use & Customer Responsibility 

  • Zena Professional Skin Products are intended for external, professional or personal skincare use only. 

  • Customers are solely responsible for understanding the proper application and usage of the products. 

  • By completing a purchase, you confirm that you are aware of the nature of these products, have reviewed any relevant product information, and understand any potential risks associated with their use. 

2. No Return or Exchange Policy 

  • Due to the nature of skincare products and for hygiene and safety reasons, all sales are final. 

  • No returns, exchanges, or refunds will be accepted under any circumstances, including but not limited to dissatisfaction with results, allergic reactions, or incorrect purchase decisions. 

  • Please carefully review your order and consult with a skincare professional if needed before purchasing. 

3. Acknowledgment of Risk 

  • By purchasing, the customer acknowledges and accepts full responsibility for the use of the products. 

  • Zena and its distributors are not liable for any adverse reactions, skin sensitivity, or outcomes resulting from misuse, pre-existing conditions, or failure to follow usage instructions. 

  • It is the customer's duty to perform a patch test or consult with a licensed professional before full application. 

4. Disclaimer 

  • Zena does not claim to diagnose, treat, cure, or prevent any skin conditions. Results may vary from person to person. 

  • All product descriptions, usage instructions, and marketing materials are provided for informational purposes only. 

5. Jurisdiction 

  • These terms shall be governed by and construed in accordance with the laws of New Delhi, India.  

Shape 

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to all the above terms.